Purchase Guide｜购买指南

Bringing cinematic sound home.
打造属于您家的影音时光。

1. How to Order | 如何下单

Enjoying great audio at home is just a few steps away:

让美好的声音走进家里，就从这里开始：

1. Browse our carefully selected audio/video products
1. 浏览我们精心挑选的影音产品

2. Add your favorite items to cart
2. 加入购物车，并点击结账

3. Fill in shipping details and select payment method
3. 填写收货资讯，选择付款方式

4. Confirm your order and relax while we handle the rest
4. 确认订单，安心等待送货到家

Not sure what to choose? Our team is happy to help you find the best setup for your home and family.

如果您在选购上需要协助，我们乐意为您推荐适合全家共赏的影音组合！

2. Payment Methods | 付款方式

We accept a variety of secure payment options:

我们提供多种安全付款方式：

Online banking / FPX
网上银行转账 / FPX

Credit / Debit cards
信用卡 / 借记卡

Touch 'n Go, Boost, GrabPay

货到付款（部分地区支持）

3. Delivery Info | 送货方式与时间

West Malaysia: 3–5 working days
西马地区：3–5 个工作日内送达

East Malaysia: 7–14 working days
东马地区：7–14 个工作日

International Shipping: Contact us for a quote
国际运输：欢迎联系咨询

Orders are processed within 1–2 business days. You’ll receive a tracking number via WhatsApp or email once it’s shipped.

我们会在1–2个工作日内处理您的订单，并提供完整的追踪编号，让您安心等待。

4. Track Your Order | 订单追踪

Easily track your parcel using the tracking number on our “Order Tracking” page or via the courier’s website.

出货后，我们将通过 WhatsApp 或 Email 发送追踪编号。您可以在我们的「订单追踪页面」或快递官网上查看配送状态。

5. Return & Warranty | 售后与退换

We want you to love your purchase. If you receive:

我们希望您和家人拥有最佳体验。如果收到商品时遇到以下情况：

A damaged or defective product
产品损坏或瑕疵

The wrong item
收到与订单不符的商品

Please contact us within 7 days of delivery. We’ll assist you with a return or replacement. Most products come with manufacturer’s warranty — details are available on each product page.

请在收到货物7天内联系我们，我们将协助您处理退换。多数产品享有原厂保固，详情请见产品说明页。

6. Customer Support | 客户服务

Need help choosing the right system or tracking an order? Reach us here:

我们乐意为您的家庭影音计划提供建议与支持：

+60-125020182‬ (Nick)

audioconceptsb@gmail.com

Business Hours:
服务时间：

Mon - Saturday = 10AM–7PM
Sunday = 10AM- 4PM

星期一至六，上午10点至下午7点
星期日, 上午10点至下午4点

A Friendly Note:
小提醒：

If you’re building your first home theater or creating a cozy entertainment corner for the kids, feel free to reach out. We’re happy to recommend the best setup based on your space and budget.